Veri Logo
Veri Logo

Faqs

Whom is this for
Who is the product for?

Veri is designed for anyone who wants to improve their wellbeing by understanding how their body reacts to the food they eat.*

Food is fuel. It has a significant role in our lives, but most of us don't eat optimally for our bodies. With Veri, you get instant feedback on your meals from your glucose, giving you an outlook of how the food you eat, exercise, and sleep all affect your metabolism daily. You can use Veri to discover the right foods for you by comparing different meals and diets.

*Note: Veri shall not be used for medical use or practice. This includes use cases of seeking medical advice, preventing, diagnosing, or treating any medical condition, including conditions related to blood sugar control such as diabetes.

I am a diabetic, can I subscribe to Veri?

Please consult your doctor or a medical professional if you are able to use Veri. 

Veri shall not be used for medical use or practice. This includes use cases of seeking medical advice, preventing, diagnosing, or treating any medical condition, including conditions related to blood sugar control such as diabetes. 

Veri is contraindicated for individuals who are:
- diagnosed with diabetes (Type 1 or 2)
- received medical test results related to diabetes diagnosis
- pregnant
- diagnosed with an eating disorder
- under 18 years of age

I have a medical illness, can I user Veri?

Please consult your doctor or a medical professional if you are able to use Veri.Veri shall not be used for medical use or practice. This includes use cases of seeking medical advice, preventing, diagnosing, or treating any medical condition, including conditions related to blood sugar control such as diabetes.

Using Veri
How does it work?

Veri is powered by continuous glucose monitors (CGM)*. The invasive sensor measures your glucose levels from your blood through a flexible filament.

To get a glucose reading, you press Scan on your Veri app and place your iPhone near the sensor. The sensor can monitor automatically your glucose levels up to eight hours from your last reading.

When you get started with Veri, you can apply the sensor on your arm in just a few minutes with the help of the Veri app. To activate a new sensor, you must initialize the sensor by scanning it with the Veri app. This starts a one hour calibration period, after which you can begin monitoring your glucose with Veri.

*The sensor we use is Abbott FreeStyle Libre. The Veri app supports only this sensor at this moment. The sensor is waterproof and has a 14-day wear time, and you can shower or go to the sauna during the wear time. Veri and Abbott FreeStyle Libre are not dependent upon one another to function, but you will need the sensor to collect blood sugar data.

How long should I keep tracking?

We recommend starting with 2–3 months of continuous tracking.

Your choices will become more accurate the more you track and measure, paving the way for better self-reliance and understanding of your wellbeing.

Most of our users can reassess their current habits within just a few days of use by seeing the body’s glucose response for the first time –while some use Veri as a tool to optimise their decision-making for the longer-term. This can be massively helpful to reach your goals.

How does Veri utilise blood sugar –and why?

Blood glucose represents the sugar concentration in your blood. It is a basic fuel source for all vital functions of the body and enables your body to move, the brain to think, and the heart to beat.

When you eat, your body digests carbohydrates from food into glucose, causing your glucose levels to increase. A large increase can be damaging to your health. To maintain steady levels of glucose, your pancreas produces insulin, which helps store the extra glucose into muscles or fat. In a healthy person, this process happens efficiently, with glucose returning back to optimal levels after two hours.

Your glucose response can vary significantly depending on what you eat and when you eat. Highly processed foods that have more simple carbohydrates and less healthy fiber are bad for your health. These foods result in a greater and more rapid increase in blood glucose levels.

What can we learn by inspecting this process? If we can monitor our glucose levels in real-time, we gain a deep understanding of how our body responds to different foods and lifestyle factors, like sleep and exercise. We’ll find meals that drive our glucose far too high –for example, we can discover foods that are full of hidden sugars without any real nutritive value. We’ll see how our metabolism is individually unique, and better understand that there are no one-size-fits-all diets. We’ll learn how positively impactful exercise is for our metabolism and glucose response.

Here at Veri, we are using continuous glucose monitoring as a way for us to discover real healthy eating as it relates to our unique metabolism, and thus maintain optimal wellbeing. Simply put, we’re here to help you live and feel your best.

What do I need to scan the sensor?

The sensor is scanned with your iPhone. (Android is coming soon!)

You'll need an iPhone 7 or greater. The following phones are supported:

iPhone 7
iPhone 7 Plus
iPhone 8
iPhone 8 Plus
iPhone X
iPhone XR
iPhone XS Max
iPhone XS
iPhone 11
iPhone 11 SE
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 12
iPhone 12 mini
iPhone 12 Pro Max
iPhone 12 Pro

Can I shower or swim when wearing a CGM?

The sensor can be worn in the shower and while swimming. If you're swimming for longer than 30 minutes, or deeper than 3ft, or in saltwater, it is recommended to wear waterproof tape on top of the sensor.

What do I do when the sensor expires after 14 days?

The sensor is carefully removed from the skin after 14 days. It can be peeled off easily (like a sticker or bandaid) and then be disposed of in the bin (mixed waste). 

The removal of the sensor feels similar to pulling off a regular bandaid.

Can I wear the sensor through metal detectors?

Yes.

How do I know the sensor is working properly?

You can check by scanning with the Veri app and simply hovering your phone over the sensor. If the sensor does not work for some reason, the Veri app will display an error message or give a glucose reading value of 0. 

You can contact us at hello@veristable.com if you encounter any issues.

Ordering Veri
What is included in my purchase?

Each purchase comes with everything needed to get started measuring your blood sugar. This includes 14-day Abbott FreeStyle Libre CGM sensor(s), Veri patches, the sensor applicator, and access to the Veri application.

Do I have a right to return the product?

You have the right to withdraw from the General Conditions of Sale and to return your product to us within 14 days of delivery for full reimbursement. 

To exercise this right you must inform us either through post or email (Human Engineering Health Oy, Hämeentie 31, 00500 Helsinki, Finland; hello@veristable.com) within 14 days of receiving the product. We will reimburse you once we have received the product or proof of you having sent back the product.

You shall send back the product to Human Engineering Health Oy, Hämeentie 31, 00500 Helsinki, Finland, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. You are responsible for the cost of returning the product.

If the individual sensor packaging has been opened, we cannot accept the return due to safety and hygiene reasons.

If you want to return the product, please contact us on hello@veristable.com or see further information in the General Conditions of Sale.

How does the Veri subscription work?

You can get Veri with one sensor for 89€ or two sensors for 149€ per month.

When you subscribe to Veri, we will provide you one or two sensors each month, depending on your choice. You can activate and use the sensors on the Veri app.

You can pause or cancel the subscription at any time before your next monthly billing cycle. Even if your subscription is paused or canceled, you still have access to the Veri app and all your data. This allows you to use any remaining sensors you may have left after you have paused or canceled the subscription.

You can manage your subscription directly at our website under the My Account section.

Availability
Where is the service available?

Our service is currently available in the following regions:

EU
United Kingdom
Switzerland
United States

Where can I order your product from?

Our service is currently available in the following regions:

EU
United Kingdom
Switzerland
United States

We're working hard to make the product available in other regions. Send us a message where you would like to see us next.

Do I need a prescription for this product?

In Europe: No. 

The sensor we use is a CE-marked over-the-counter device which does not require a prescription.

In the United States: Yes. 

The prescription process is included in the price. When you purchase Veri, you will be asked to complete a short questionnaire. Your questionnaire responses will be reviewed by a physician. The physician will assess and determine whether you are an appropriate user for Veri. If you are, you will be prescribed a sensor.

How do I get a prescription for the continuous glucose monitor (CGM)?

When you purchase Veri, you will be asked to complete a short questionnaire. Your questionnaire responses will be reviewed by a physician. 

The physician will assess and determine whether you are an appropriate user for Veri. If you are, you will be prescribed a sensor.

Can I use insurance or an HSA/FSA account to pay for Veri or CGM device?

At the moment, we don't have options for insurance coverage, but we're working on it. Please check again later.

Continuous glucose monitor
What is a CGM?

A Continuous Glucose Monitor (CGM) is a small sensor used to measure blood sugar levels in the body throughout the day. 


The sensor gets applied to the back of the upper arm. It translates the glucose measurements into dynamic data to show glucose direction and rate of change on your smartphone.

The sensor should be used according to its directions and labeling.

How big is the sensor?

The CGM sensor is roughly the size of two stacked quarters (height: 5mm / 0.19 Inches, diameter: 35mm / 1.37 Inches).

How do I insert the sensor?

The sensor is placed on the back of the upper arm with a disposable sensor setter. 

When the sensor is placed under the skin, a small (5 mm) sterile thread is pressed, which is held in place by a small skin-catching pad. See how it's done here.

Does it hurt to install the sensor or wear it on my arm?

Setting up the sensor feels similar to measuring blood glucose at your fingertip. 

In the study by Abbott Diabetes Care, 93.4% of the patients in the study (n = 30) completely agreed or agreed with the statement that the use of the sensor did not cause discomfort under the skin.

When installed, is there a needle in my arm?

There's a tiny rubbery subcutaneous part of the sensor. 

The thickness of the part is less than 0.4 mm (for comparison, it should be said that 1 mm already requires many human hairs) and it only penetrates the tissue by about 5 mm, so most people are not familiar with the sensor at all.

Will the sensor affect my activity or exercise?

The sleek design of the sensor and placement on your body, ensure it has little impact on any type of movement or exercise. 

Protect the sensor with the included patch for maximum durability.

Are there alternate locations for the sensor to be placed?

The sensor can only be used on the back of the upper arm.

How often does the sensor measure and store glucose readings?

The sensor automatically measures the glucose level once a minute and stores the values every 15 minutes for eight hours. With each scan, the sensor automatically transmits eight hours of data to the Veri app on your smartphone.